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Service Dog Rules for Staying in Hotels
Service dogs’ access rights to hotels are part of the public access rights bestowed on service dogs and their handlers under the Americans with Disabilities Act (ADA). This means they cannot be treated as pets and can generally go wherever their handlers can at no additional cost. Unfortunately, this doesn’t stop certain hotels and staff from infringing on these rights. The following information is a thorough overview of the main points to know about service dogs and hotels.
Can hotels charge for a service dog?
No. Under the ADA, the hotel cannot charge an extra fee for the service animal as they would a client with a pet. This also means you and your dog will be allowed in public areas of the hotel, as well as to a room and floors not normally designated for people traveling with pets.
What to expect from hotels and service dogs
Verification questions: When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
If the task is apparent (seeing-eye dog, wheelchair-related), the staff has no right to inquire about the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension. Remember, the staff members are only employees and might not be properly trained in dealing with service animals in the hotel. Keep in mind, however, that under the ADA hotel staff cannot insist on seeing documents as a condition of entry.
In addition, the hotel staff still has to act according to the rules of conduct the general public should adhere to concerning a service dog. These include:
- No petting the dog
- No speaking to, teasing, or distracting the dog
- No feeding the dog or interfering with its work
The staff is also not required to help you perform any tasks related to the service dog, such as taking it out to relieve itself, feeding it, handling it, etc.
Following the rules of the hotel
Under the ADA, persons with disabilities have several rights. However, you will still be expected to follow the rules of the hotel as they are set forth for all their visiting clients.
Your service dog must be under your control at all times, whether this is by means of a leash, hand gestures, or voice control. Your dog cannot become unruly. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages.
Staying at an Airbnb with your service dog
With Airbnb as a popular hotel alternative among travelers, the application of the ADA is crucial. Airbnb hosts in the United States must allow service animals if they rent out the entire home or apartment to an Airbnb guest. Airbnb’s nondiscrimination policy requires hosts to allow all service animals into their homes. Please research your specific destination before booking an Airbnb that you plan on staying at with your service dog.
The history of service dogs under the ADA
The ADA was established in 1990 and was put into place to prevent establishments from discriminating against people with physical or mental disabilities, extending the protections to any companion that may accompany them for support. Over time, “companions” began referring less to humans and more to members of the animal kingdom. Many people used this policy to treat exotic pets, such as reptiles, ferrets, pigs, and parrots, as “service animals.”
To stop people from taking advantage of the intended scope of the ADA, amendments have been made to these rules. These changes state that only dogs are considered as service animals.
Order your Service Dog ID
Service Dog Identification
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Distinguish your Service Dog from a Pet
Many hotels have policies against pets, but service dogs are not pets. An ID can help distinguish your service dog from a pet, ensuring you get access to your room and other hotel facilities without hassle.
Under the ADA, hotels can’t require documentation for service dogs, but having an ID card can simplify interactions with hotel staff who may not be familiar with service dog laws.
Remember, while ID cards, certificates and other documents can be helpful, they do not convey any rights under the ADA.
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About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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I have an emotional support animal, a cat. He helps keep me calm because I am easily stressed and frightened. I have a seizure disorder and seizures can be triggered if I get stressed or scared/startled.y ESA cat keeps me calm. A hotel in VT refused to allow me to stay there because of the cat. I had all my paperwork, certificate, letter from my Dr. but the manager didn’t even want to see it. I was very upset, went to another motel, then suffered a small seizure while there. I could just cry.
an ESA is not a service animal per the ADA. They can rightfully refuse you access as ESA’s are not covered by the ADA law.
I’ve been suffering from cronic PTSD for years my service animal, does more others. He provides a reminder for me not to act out in anger. The thing that always irritates is , that I’m told I must stay in a pet friendly room to protect people with allergies. Why don’t lodging facilities provide allergy free facilities those people. Or disabled veteran consider second citizens.
Please read your comment again.
You are told you must stay in a pet friendly room, to protect people with allergies.
Why don’t lodging facilities provide allergy free facilities for those people.
They do. That’s why they have “pet friendly rooms”. So there is a section of the lodging facility that is allergy free.
But how many rooms are pet friendly versus how many are pet free, that depends on the size of the lodging establishment.
There are far more people that need or want a pet free room, than those that desire a pet friendly room. So lodging establishments will have more pet free rooms, just based on simple demand.
I think that hotel owners should be allowed to make certain rooms designated for service animals just like certain rooms are designated for handicaps. Ie; bathrooms and room space is bigger with less objects that may cause mobility or other problems. Hard floors vs carpeted floors, size and type of bedding and furniture. Room for a kennel or wheel chair. I think it’s unfair to hotel owners to let dogs go anywhere in any room, not unfair to the guest. The guest isn’t cleaning the room after they check out and housekeepers don’t get special wages for cleaning after dogs. There is fur to remove completely due to the next guest that may or could have severe allergies to dog hair. And nobody likes to clean up pee and poop which some of these people with disabilities think that hotel house keepers are obligated to do, for the same amount of pay. Now THAT IS BEING DISCRIMINATORY. Many hotels are eggshell walkers being threatened and cursed. It is a difficult subject indeed, however I’m not sure some of the rules put forward are fair to establishments or other guests. There is no balance. I love all animals. But I think we go a bit overboard with this. I understand the need for service animals. But I think both worlds of people need to understand that we all share this land and world. Some people go into shock for fear of dogs. If they are eating a nice meal and service dog or not suddenly sits down very close to them unexpectedly, and they start to panic, how fair is that? I think disable people are mature and understanding enough to not be so offended about someone knowing what their disability is or if they even have one. Most of us understand the need for the service animals, but if others don’t agree due to fear then why can’t there be a fair analysis and trade off without the offending of anyone’s space or life as it may be? I think we just didn’t think both sides of the subject out well enough and I see one side being treated too well while the other side suffers, and that goes both ways! There is no even keel on this and there should be- for the sake of EVERYONE, not just the disabled or the not disabled, but EVERYONE. I think it needs to be more thought out for the safety and benefit of all, especially the dog who provides the service.
This is ridiculous you seem pretty discriminating and honestly it’s very rare to have a guest at a hotel with a service dog so get over it. Stay yo ass at home. & of course you’re a “ Karen”
Nobody goes I to shock from their “fear” of dogs. Stop getting your Karen on.
I’m glad I can leave a comment a very good friend of mine was checking into a hotel room with her service dog that has to be everywhere with her she is trained to take care of her for her epileptic seizures the dog was dog hotel managed hotel new the dog was with her acknowledge the dog twice while she was in the shower beat it on her door open the door while she was in a towel forced her to leave did not refund her money. And while this was going on all the people that were staying in the motel as well we’re outside watching all this while this woman is in her towel with shampoo still in her hair forced to leave they called the cops and also charged her $100 fee for not allowed to have pets it’s not even in their policy it is nowhere in their policy stating that there are no pets allowed let alone service animals. Can you direct me on who I can contact to take care of this matter she’s traumatized over this dog
I have bi-polar & always require my small quiet well behaved dog with me. If he is not with me I can’t leave the house because of severe anxiety which then transforms into debilitating depression. I am house bound without him. Can you explain how I can register him as a Mental Health Companion Dog?
If you need your dog with you at all times, and he is trained to fulfill specific tasks to assist you, then you’re all set. You may find this article on how to make a dog become a service dog interesting https://www.servicedogcertifications.org/how-to-make-my-dog-a-service-dog/