Home Page › Blog › Service Dog Rules for Staying in Hotels
Service Dog Rules for Staying in Hotels
Service dogs’ access rights to hotels are part of the public access rights bestowed on service dogs and their handlers under the Americans with Disabilities Act (ADA). This means they cannot be treated as pets and can generally go wherever their handlers can at no additional cost. Unfortunately, this doesn’t stop certain hotels and staff from infringing on these rights. The following information is a thorough overview of the main points to know about service dogs and hotels.
Can hotels charge for a service dog?
No. Under the ADA, the hotel cannot charge an extra fee for the service animal as they would a client with a pet. This also means you and your dog will be allowed in public areas of the hotel, as well as to a room and floors not normally designated for people traveling with pets.
What to expect from hotels and service dogs
Verification questions: When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
If the task is apparent (seeing-eye dog, wheelchair-related), the staff has no right to inquire about the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension. Remember, the staff members are only employees and might not be properly trained in dealing with service animals in the hotel. Keep in mind, however, that under the ADA hotel staff cannot insist on seeing documents as a condition of entry.
In addition, the hotel staff still has to act according to the rules of conduct the general public should adhere to concerning a service dog. These include:
- No petting the dog
- No speaking to, teasing, or distracting the dog
- No feeding the dog or interfering with its work
The staff is also not required to help you perform any tasks related to the service dog, such as taking it out to relieve itself, feeding it, handling it, etc.
Following the rules of the hotel
Under the ADA, persons with disabilities have several rights. However, you will still be expected to follow the rules of the hotel as they are set forth for all their visiting clients.
Your service dog must be under your control at all times, whether this is by means of a leash, hand gestures, or voice control. Your dog cannot become unruly. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages.
Staying at an Airbnb with your service dog
With Airbnb as a popular hotel alternative among travelers, the application of the ADA is crucial. Airbnb hosts in the United States must allow service animals if they rent out the entire home or apartment to an Airbnb guest. Airbnb’s nondiscrimination policy requires hosts to allow all service animals into their homes. Please research your specific destination before booking an Airbnb that you plan on staying at with your service dog.
The history of service dogs under the ADA
The ADA was established in 1990 and was put into place to prevent establishments from discriminating against people with physical or mental disabilities, extending the protections to any companion that may accompany them for support. Over time, “companions” began referring less to humans and more to members of the animal kingdom. Many people used this policy to treat exotic pets, such as reptiles, ferrets, pigs, and parrots, as “service animals.”
To stop people from taking advantage of the intended scope of the ADA, amendments have been made to these rules. These changes state that only dogs are considered as service animals.
Order your Service Dog ID
Service Dog Identification
$39
Distinguish your Service Dog from a Pet
Many hotels have policies against pets, but service dogs are not pets. An ID can help distinguish your service dog from a pet, ensuring you get access to your room and other hotel facilities without hassle.
Under the ADA, hotels can’t require documentation for service dogs, but having an ID card can simplify interactions with hotel staff who may not be familiar with service dog laws.
Remember, while ID cards, certificates and other documents can be helpful, they do not convey any rights under the ADA.
There was a problem with your submission. Please review the fields above.
About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
390 comments
Leave a Reply Cancel reply
Latest Posts
How to Bring a Service Dog to Disneyland
Trained service dogs are more than welcome to join their handlers at Disneyland. In this guide, we’ll explain Disneyland’s policies and give practical advice for bringing a service dog to Disneyland for the first time. Disneyland’s Service Dog Policies The Magic Kingdom is happy to welcome trained service dogs across most park locations! They kindly […]
Read More
Can Dogs Eat Tomatoes?
Yes! Dogs can safely enjoy tomatoes, but there are a few risks to be aware of so you can feed your dog responsibly. Fully ripe tomatoes (without the stems and leaves) can actually have nutrients that are good for your pup. Tomatoes have chlorogenic acid, an antioxidant that can have anti-inflammatory effects in cells. They’re […]
Read More
Can a Primary Care Doctor Write an ESA Letter?
Your family doctor, also called a primary care physician (PCP), can write a letter recommending an emotional support animal. We’ll explain what legally gives them that ability and explore what better options might be available for you. Why are Physicians Able to Write an ESA Letter? To turn your pet into an emotional support animal, […]
Read More
I may be missing your point, but I will go on to say that I am a person with a certified service dog. He never barks or acts unruly, and I would go on to that poor behavior should be an easy tell-tale sign the dog is not really a service animal. My animal MUST be under my control at all times. Besides, when he is WORKING so he is only attentive to me and my needs. We have identification to say he is a certified service animal. This is required in NYC to travel on public transportation with a service animal. My doctor had to fill out forms and I sent with an application. It is not unlawful to ask to see this identification. You may not ask about my disability, but you can confirm my pet’s status by checking ID and asking what service he provides. That is within the law. You would check any guest’s ID for their stay, why not their pet? The problem is there are so many ways to get fake/generic credentials on internet.
Frankly, people who abuse the situation make it more difficult for people like me with a true necessity to have my animal accepted.
You are certified by having a condition
that requires animal support. Your dog
fulfills all the requirements and is certi-
fied. That is not what we experience
in most public places. It’s obvious
that most of the dogs we see in grocery
stores and especially…Walmarts are not
trained or certified.
* As far as hotels/motels:
I don’t want to stay in a smoking room
nor one that has had an animal… as a
resident… unless, CERTIFIED..!!!
The service animal should have its own
sleeping quarters as well. Those bed-
toppers are not changed out daily
and will retain dog hair and dander.
Not acceptable. The next resident could
have a chronic reaction.
Pet Owners are not equal…some take
good care of their pets…others not so
much.
So…the requirements should be strict
for all animals staying in a hote/motel
with designated rooms. I grew up on
a semi farm. We had lots of animals…
but, I did not sleep with them.
And I don’t want to sleep where they
may have resided on top of the bed
where the topper is not always re-
placed unless stained.
Was in a Walmart several months ago.
Saw a man who was at least 10 feet
ahead of his unmarked dog. The dog
decided to take a leak on the refriger-
ation unit. When I yelled at the owner
telling him what his had done…he
just laughed and continued to walk
well ahead of his dog. Looked more
like he had become an enabler for
his dog’s poor behavior.
The hotel I manage strips everything in the room after a doghas been in there. This means EVERYTHING gets washed and wiped down. In the 9 years I’ve been here we have not had a single problem with pet allergies from anyone. Guess it depends on the hotel.
You know what a service dog is but bone up on your ADA. There is no such thing as a certified nor registered service dog nor having a tag saying that they are one. Registration, tags and certification may be fakely bought on the internet. There is no application for that you need to send in for a fake application. Yes it is unlawful to ask to see identification however as a service dog owner I will gladly show my doctors letter on their stationary with their letterhead with their phone number and my diagnosis along with the medical coding for it. Businesses MAY legally ask “is that a service dog” and “what services does your dog preform for you” The only places that may ask for doctors letter and vet shots are the airlines and Amtrak. You may travel on public transportation such as cabs, ubers an busses without the things that the airlines and Amtrak are legally entitled to ask for. NY has to abide by the US laws and the ADA outlines. They can not have their own requirements.
Actually Shari, most people are also allergic to the urine and saliva of dogs, which is what actually causes the allergies. That is why there is actually no such thing as a hypoallergenic dog. Please look it up.
hey everyone, I work in a Hotel too, and I am having an issue with a guest, she check in and never told us that she had a dog, housekeeping entered her room for service and they saw the dog, we told her that there is a pets fee and now she claims that he is a service dog. we are pretty sure that she pick him up from the street. the room is a mess and the dog is always barking. what should we do in this case?
In that situation you can ask them to have their service animal under lawful regulations cause if not they will have to leave.
Ahhh!
second verse same as the first… ! you may only ask the 2 magic questions… outside of that you are bound by the law that governs the whole U.S A. It is the federal A.D.A. Law, I say Federal Law because it is universal and when it ever changes… you will be notified through the news. it is the Grandfather of all A.D.A LAWS …and Federal Law. allways “Trumps” any other little rule …state laws or any myth or rhyme that you want to add to your little hotel “law” journal…Allways Allways follow the A.D.A. stricktly…if you happen to privately own a hotel it still does not matter…EVERYBODY..PERSON…CORPORATION..CHAIN GANG…OR ANY OTHER OPERATING A HOTEL IN OUR BEAUTIFULL COUNTRY MUST FOLLOW IT. THERE IS NO GRAY AREA . YOU MAY NOT ADD YOUR UNHOLY TRANSGRESSIONARY LAWS TO IT ..PERIOD END…I ENCOURAGE YOU TO GET TO KNOW IT WELL..Because.. .every time you want to dig your claws into a disabled persons back that happens to be using a support animal….think twice!
use disgression..on your part when clobbering.. disrespecting…being just downright rude….being.ignorent to your OWN detriment….speaking badly of.. ….shunning… chasing them around like a chicken for slauter.. telling that person that thier animal ISNT WHEN IT IS….being caustic…asking for a deposit anyway and taking thier money…..chasing them to thier car….yelling at them etc etc etc..!
because if your THE UNLUCKY FOOL WHO DOES ANY OF THAT OR ANYTHING OF THE SORT TO THEM…YOU friend will have won nothing but a real huge stinky LAW SUIT AND guess what…YOU WONT EVER WIN it..t
The support animal and thier individual don’t need an attorney because they are given one when they file thier COMPLAINT AGAINST YOU IN FEDERAL COURT …BUT YOU WILL NEED ONE AND YIU HAVE TO GET YOUR OWN mind you lawyers today are real expensive for people …So a word of caution…Be KIND! TO EVERYONE THAT COMES INTO YOUR ESTABLISHMENT..ASK THE 2 QUESTIONS TO THE INDIVIDUAL WITH THE ANIMAL THEY KNOW HOW TO ANSWER YOU THIER NOT DUMB….AND GO ABOUT YOUR DAMN BUSINESS! Besides that….you work at the front Desk for the love of backstabbing BITCHES…!! not the A.D.A.! you are not trained in disability business nor the training. of support animals for the disabled…! Word FRIGGIN UP!…do your job and leave everyone alone! or you will end up in federal court along with your hotel owner ..bad day for you!
Happy Tails you people hateing animal abusers….and just do your job…and for (blanks) sake …READ THE LAW…KNOW YOUR BOUNDARIES…PEACE!
Myself and my dog is being kicked out in the morning because I can’t provide paper work showing she is a service an I tried showing them the law they didn’t care to read it we have no place to go or the money I paid for a week here
A barking service dog is a nuisance and may lawfully be evicted however a service dog may bark and sit at another person because the handler is down or needs assistance. Always follow that dog and they will show you the person. A good example is if someone has a service dog that alerts them before they have a seizure or one who stays with them when they have a seizure to keep them safe. But a lot of dogs are trained that when the handler is down to alert a nearby person to follow. Another case is someone with PTSD they may have their dog go in the door to somewhere that they are staying to check to make sure that no one else is in the room or their home. If there is the dog will bark to alert the handler of danger They will only alert the person and lead the person away from the danger. They will not bite or go after the intruder.
it might be the law ,but it’s not right to put a service animal in any room. i run a motel, and i believe there should be designated rooms for animals, not to be unfair to anybody who has a service dog ,but to be fair to people who have alleges,also . they should have rights also \.
that’s kind of like saying they shouldn’t have a crying screaming baby in a room if they are disturbing guests. despite them maybe causing allergies and some minor issues, they are medical equipment. there is a reason why we need them. they are not for our own amusement. so next time when you think of causing an access issue and putting someone in distress, think about why they actually need it. they are life changing medical equipment covered by the law…
Agreed … People should not have to share their personal medical history when coming to a service animal . Just because a individual looks healthy does not mean they are .
I totally agree with you that no one should have to share their medical history as it is no ones business. However as you know a business may ask “is your animal a service dog” “what type of service does your dog preform for you” I will share my medical letter from my doctor (NOT a fake one from the internet) it also has my medical diagnosis the medical code for it as well as my doctors phone number that I will allow them to call if they would like. I have a psychiatric service dog who is not a comfort animal. Many people will not and do not have to share this information however I gladly will. I am not ashamed of my disability but I totally support people who under the law know that they do not have to disclose. These people are also probably are not ashamed of their disability either but are not obligated to discuss it. This is just something I do. My dog also has a badge that says Phyciatric Service Dog which is not the same as a comfort animal and also a badge that says Not All Disabilities Are Visible. Just today someone in the grocery store asked me if they could approach me with their dog to ask me where I got my harness as they liked it. No again I did not have to allow this person near me nor near my dog but we social distanced ourselves to chat while our dogs sat politely by our sides. You would not believe the people that I have met that seeing my badge have acknowledged that they too have my disability and ask how they could go about getting a service dog.