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Service Dog Laws – Know your rights
Do you know what to do and say when you are traveling with your Service Dog?
Taking the step to adopt and train a service dog is tough work. The bond a handler and a service dog develops is one of the deepest and most meaningful relationships that exist.
A challenge many service dog handlers face is how to travel and enter public spaces with their service dog. Especially at places with a no-pet policy. Restaurants, hotels, and airports are typically better informed about service dog laws. However, places like the beach, movie theaters, and schools are less informed about service dog rights. It also brings up specific questions that may be hard to answer.
- Is my service dog required to wear a vest?
- What if my service dog is denied access?
The most important step is to understand service dog laws clearly. We have included a few tips on how to handle and work with hostile employees who are aggressive or ignorant about your service dog.
Service Dog Question #1- What should I say when an employee asks me about my service dog?
The first step is to assess if the person is aware of service dog rules and regulations.
- If they are aware of service dog rights, simply inform them that you are traveling with a certified service dog, and confirm the task your service dog provides. Thank them for asking politely and proceed with your day.
- If they are not aware, show them your service dog certification or license. Inform them that your dog is a trained service dog and has public access rights. Let them know that your dog will not interrupt business practices and will remain by your side, as permitted by federal law.
- If they remain hostile towards your service dog and deny you access, refer them to Service Dog Certifications for more information on service dog laws. Let them know that they are violating your rights and are openly discriminating against your disability by preventing you access. Ask them to speak to their manager and stay firm but calm and polite. By staying firm and helping them understand service dog rights, you are helping other service dog handlers avoid negative confrontations in the future.
Service Dog Question #2- Do I need a Service Dog vest?
- A convenient way to avoid this issue is to order a service dog vest for your service dog. This will help communicate visually that your dog is not a pet and is a trained service dog. This may help eliminate some verbal confrontations as there is a visual indicator that your dog is a service dog. This is particularly helpful for people suffering from PTSD, social anxiety, or any invisible disabilities.
- If you choose not to have your service dog wear a service dog vest, that is your legal right. Some people choose not to have their service dog wear a vest because it is uncomfortable for the dog and distracts them from performing their task. Others choose not to have their service dog wear a vest because they are not comfortable with broadcasting that they have a disability. Remember, not all disabilities are visible and no one should be judged for trying to improve their lives. If the person you are speaking to demands that your dog wears a service dog vest, inform them that you choose not to have your service dog wear a vest but that you have your service dog certification or identification to share with them.
- If they continue to insist that your service dog wear a vest, inform them that the ADA does not require your service dog wear a vest and even specifically prevents companies from requiring this. Ask the person to speak with their manager or refer to service dog rights on Service Dog Certifications.
Service Dog Question #3- People are provoking my Service Dog, can the property ask us to leave?
Your service dog needs to be in your control at all times and cannot bark or cause a disturbance in public. However, the ADA also specifically states that a service dog may respond by barking if provoked and is not deemed a disturbance if the barking was provoked. If this is happening to you, inform a store employee that your service dog is being harassed and request they assist you. Examples of provoking include:
- Aggressively staring at your dog
- Touching your service dog without permission
- Whistling and talking at your dog in a menacing way
Service Dog Question #4- Can a person ask me why I need a service dog if I am not blind or in a wheel chair?
No one is ever allowed to ask you specifically about your disability. They may only ask you two questions regarding your Service Dog.
- Is that a service dog (if you choose not to have your SD wear a vest)?
- What service(s) does your service dog provide? (They may not ask you to demonstrate your dog’s service)
Service Dog Question #5- Should I carry a service dog license?
You are not legally required to have a Service Dog Licensed, Registered, or Certified. Many handlers prefer to carry one to avoid harassment while out in public. Unfortunately, service dog rights are not common knowledge and people often assume your dog is NOT a service dog unless you carry a Service Dog identification card. You may choose to order one and register your service dog to avoid confrontations with ignorant store employees.
About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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Ass a business owner, a very small cafe, I absolutely am not comfortable with any dogs in my establishment. More and more people are bringing dogs in. What about the rights of now n-dog owners? Why must I be subjected to dogs in my FOOD establishment? I’m ready to counter sue. Dogs don’t belong in pristine environmental areas. Not fair to wildlife and those who keep their dogs HOME
As a business owner you have the right to verify that a person is a true service dog owner. You can ask two questions under the ADA: 1. Is the dog required because of a disability? and 2. What work or task has the dog been trained to perform?
I was under the impression that if someone comes into a store with a dog you are not allowed to ask for proof that it is a service dog? So why are people questioning this all of a sudden? I also understand that people can buy vests just to put on their dogs to pretend.
Third parties are allowed to verify a service dog under the ADA by asking two questions: 1. Is the dog required because of a disability? and 2. What work or task has the dog been trained to perform?
Most businesses are not good at allowing a service dog. I have one and have had for almost 20 years. I am almost deaf and my dog alerts me to sounds I do not hear and to idiots that give me a hard time. By the way if you run into this …. file a complaint with the US Justice Department, there is a $100,000 dollar fine for denying a service animal access along with the owner…Secondly call the police and stand your ground. I am a former officer and most officers with handle the problem for you.
I took my dog in a dollar tree with me today she is a service dog and I carry card and she has a service medal as well. She ia a small dog and I was caring her. At the register, the cashier yelled through the crowd, she yelled “that dog is not allowed here” I informed her she is a service dog and I carry card, her response was “sure she is” The manager went over to tell her she is and she knows me. again the cashier shrugged her shoulders and said sure. I replied, I told you and you owe me an apology, The other cashier turned and said to me calm down, At his point the cashier had customers yelling at me and again. I stood up for my rights and showed and gave the manager my card and told her to keep it and educate them with it. manager is a nice lady but clearly afraid to correct the cashiers under her, I stood my grown under the harassments by 2 cashiers and a couple of older ladies that just wanted to be agitators. Due to all this by the time I got in my car I had a full asthma attack, I never thought to get a lawyer on any level till now, Only to stop this harassments towards dog owners who need their animals and stop the ignorance of these rude and aggressive people, stores need to educate their staff. this should not happen.
We’re sorry to hear about your experience. You should not have to show an ID card in order to have the rights afforded to service dog owners. An ID card is completely optional. The store must accommodate your service dog if you can answer the two questions permitted under the ADA.
I have a service dog and would like to know what service a dog can do for you that you can carry? The registration card is a hoax and fake since there is no service dog registry or certification. As an actual service dog owner with a 20k trained service dog I know that the cards are fake and i am appalled at the fact you would say it in a public forum if it is a true service dog. Those fake cards / id’s are what causes issues with people like me who have an actual service dog. Not to mention it is a crime to claim you have one when it truly isn’t. I have called out many a person who claims they have a service dog and its nothing but a pet or an ESA, which is NOT a service dog. My dog has a passport and flies for free and will ignore anyone and anything on an airplane, on a bus,or in public. She is trained to go under the table in every building we enter if there is one.
My dog is trained for PTSD, Anxiety, Depression, Personal Space, and assisting me in walking. She is a Belgian Malinois and weighs 65lbs, not a small dog that I can carry or pick up. Everyone I know that has an actual service dog has full size dogs, labs, boxer, pit, German Sheppard, belgian, and i have seen one that was a greatdane and not one of them carry a card saying they have a service dog.
Service dogs can come in all shapes and sizes. And it is correct that you do not need any type of ID card or registration to prove that you have a service dog. These items are completely optional for actual service dog owners and can never be required.
I recently went to a buisiness that said i couldnt bring my dog in, and i informed him she is my service dog .He said she is not, and wouldnt let me on the property. So my question is ,”what are my options as far as showing that she nor any service dog arent the problem”?
You can remind any business that they are obligated under the ADA to accommodate service dog owners. They can verify a service dog by asking two questions: 1. Is the service dog required because of a disability? and 2. What work or task has the dog been trained to perform?