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Service Dog Rules for Staying in Hotels
Service dogs’ access rights to hotels are part of the public access rights bestowed on service dogs and their handlers under the Americans with Disabilities Act (ADA). This means they cannot be treated as pets and can generally go wherever their handlers can at no additional cost. Unfortunately, this doesn’t stop certain hotels and staff from infringing on these rights. The following information is a thorough overview of the main points to know about service dogs and hotels.
Can hotels charge for a service dog?
No. Under the ADA, the hotel cannot charge an extra fee for the service animal as they would a client with a pet. This also means you and your dog will be allowed in public areas of the hotel, as well as to a room and floors not normally designated for people traveling with pets.
What to expect from hotels and service dogs
Verification questions: When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
If the task is apparent (seeing-eye dog, wheelchair-related), the staff has no right to inquire about the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension. Remember, the staff members are only employees and might not be properly trained in dealing with service animals in the hotel. Keep in mind, however, that under the ADA hotel staff cannot insist on seeing documents as a condition of entry.
In addition, the hotel staff still has to act according to the rules of conduct the general public should adhere to concerning a service dog. These include:
- No petting the dog
- No speaking to, teasing, or distracting the dog
- No feeding the dog or interfering with its work
The staff is also not required to help you perform any tasks related to the service dog, such as taking it out to relieve itself, feeding it, handling it, etc.
Following the rules of the hotel
Under the ADA, persons with disabilities have several rights. However, you will still be expected to follow the rules of the hotel as they are set forth for all their visiting clients.
Your service dog must be under your control at all times, whether this is by means of a leash, hand gestures, or voice control. Your dog cannot become unruly. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages.
Staying at an Airbnb with your service dog
With Airbnb as a popular hotel alternative among travelers, the application of the ADA is crucial. Airbnb hosts in the United States must allow service animals if they rent out the entire home or apartment to an Airbnb guest. Airbnb’s nondiscrimination policy requires hosts to allow all service animals into their homes. Please research your specific destination before booking an Airbnb that you plan on staying at with your service dog.
The history of service dogs under the ADA
The ADA was established in 1990 and was put into place to prevent establishments from discriminating against people with physical or mental disabilities, extending the protections to any companion that may accompany them for support. Over time, “companions” began referring less to humans and more to members of the animal kingdom. Many people used this policy to treat exotic pets, such as reptiles, ferrets, pigs, and parrots, as “service animals.”
To stop people from taking advantage of the intended scope of the ADA, amendments have been made to these rules. These changes state that only dogs are considered as service animals.
Order your Service Dog ID
Service Dog Identification
$39
Distinguish your Service Dog from a Pet
Many hotels have policies against pets, but service dogs are not pets. An ID can help distinguish your service dog from a pet, ensuring you get access to your room and other hotel facilities without hassle.
Under the ADA, hotels can’t require documentation for service dogs, but having an ID card can simplify interactions with hotel staff who may not be familiar with service dog laws.
Remember, while ID cards, certificates and other documents can be helpful, they do not convey any rights under the ADA.
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About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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I’m sorry but as a restaurant manager for over 30 years having to deal with ‘service animals’ was a nightmare!! The fact that anyone can ‘claim their dog is a service dog and you have no way of proving it is ridiculous!! Their should be a REQUIRED license by the state that must be on the dog at all times!! I had a lady claim her dog was a service dog and the dog was climbing all over the table barking and service dogs don’t do that, but of course you can’t question a service animal or heaven forbid they will scream I’m calling the ADA on you!!
Whether service dog owners should be mandated to obtain a license is a controversial topic. On the one hand, service dog owners and disability organizations will argue it places an undue burden on those that are medically disabled. Others however will argue that it will cut down on the number of people who fake having a service dog. There is no easy way unfortunately to balance these competing interests.
I stayed at Holiday in Carlsbad with my service animal. And after I checked out they charged me 250.00. How do I get this money back?
If they charged you for a valid reason such as damage to the room, you may not be able to get a refund. However, if the charge was solely because you had a dog in the room, you should notify management to get a refund.
Do i have a lawsuit? .Or can i make a lawsuit?
if a hotel charge me for my service dog?
We suggest reaching out to the hotel and requesting a refund. You can remind them of their obligations under the ADA.
I don’t think it’s fair to call hotel staff ignorant when it should be the ADA responsibility to educate hotels and staff members on the rights and responsibilities of “service animal” owners. Furthermore, with the lack of requirements for hotels and staff regarding service animals it is easy for hotels to be lied to and “all animals” are “service animals” because we cannot ask for proof and regular pet owners can use it as an excuse to not have to pay the hotel fee for the non service animal. There should be a better foundation to assist hotel staff not make it more difficult.
All hotels should be pat friendly, then no one would try to bring dog as a service dog
I agree with you on providing proof of service animals if they want the discount, otherwise, we should have the right to refuse and charge the pet fee. I’ve worked the front desk at a pet-friendly hotel for over 4 years now in PA, and we have no problems with guests bringing their pets with them, but I constantly have people trying to lie about having service animals, from cats to birds, etc. When I try to charge them the pet fee, they get nasty and violent, and honestly, we hotel workers should not have to put up with the name-calling and abuse. PA does not recognize emotional support animals as service animals, and they also only recognize dogs and miniature horses as service animals. What can we do as a hotel to protect ourselves and our property?
Under ADA guidelines, if the task the service dog provides is not obvious, hotel staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Hotel staff cannot ask about the person’s disability, require medical documentation, require an identification card or training documentation, or ask that the dog demonstrate its ability to perform the work or task. In some jurisdictions, it is a crime to misrepresent a service dog.
I have a service dog and was charged 20$ per night at the Super 8 south madison, WI. This wS after I informed them of the laws and showed the the written law online.
What can I do about this.?
You should certainly be entitled to a refund. Hotels cannot charge any type of fee for service dogs.