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Service Dog Rules for Staying in Hotels
Service dogs’ access rights to hotels are part of the public access rights bestowed on service dogs and their handlers under the Americans with Disabilities Act (ADA). This means they cannot be treated as pets and can generally go wherever their handlers can at no additional cost. Unfortunately, this doesn’t stop certain hotels and staff from infringing on these rights. The following information is a thorough overview of the main points to know about service dogs and hotels.
Can hotels charge for a service dog?
No. Under the ADA, the hotel cannot charge an extra fee for the service animal as they would a client with a pet. This also means you and your dog will be allowed in public areas of the hotel, as well as to a room and floors not normally designated for people traveling with pets.
What to expect from hotels and service dogs
Verification questions: When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
If the task is apparent (seeing-eye dog, wheelchair-related), the staff has no right to inquire about the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension. Remember, the staff members are only employees and might not be properly trained in dealing with service animals in the hotel. Keep in mind, however, that under the ADA hotel staff cannot insist on seeing documents as a condition of entry.
In addition, the hotel staff still has to act according to the rules of conduct the general public should adhere to concerning a service dog. These include:
- No petting the dog
- No speaking to, teasing, or distracting the dog
- No feeding the dog or interfering with its work
The staff is also not required to help you perform any tasks related to the service dog, such as taking it out to relieve itself, feeding it, handling it, etc.
Following the rules of the hotel
Under the ADA, persons with disabilities have several rights. However, you will still be expected to follow the rules of the hotel as they are set forth for all their visiting clients.
Your service dog must be under your control at all times, whether this is by means of a leash, hand gestures, or voice control. Your dog cannot become unruly. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages.
Staying at an Airbnb with your service dog
With Airbnb as a popular hotel alternative among travelers, the application of the ADA is crucial. Airbnb hosts in the United States must allow service animals if they rent out the entire home or apartment to an Airbnb guest. Airbnb’s nondiscrimination policy requires hosts to allow all service animals into their homes. Please research your specific destination before booking an Airbnb that you plan on staying at with your service dog.
The history of service dogs under the ADA
The ADA was established in 1990 and was put into place to prevent establishments from discriminating against people with physical or mental disabilities, extending the protections to any companion that may accompany them for support. Over time, “companions” began referring less to humans and more to members of the animal kingdom. Many people used this policy to treat exotic pets, such as reptiles, ferrets, pigs, and parrots, as “service animals.”
To stop people from taking advantage of the intended scope of the ADA, amendments have been made to these rules. These changes state that only dogs are considered as service animals.
Order your Service Dog ID
Service Dog Identification
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Distinguish your Service Dog from a Pet
Many hotels have policies against pets, but service dogs are not pets. An ID can help distinguish your service dog from a pet, ensuring you get access to your room and other hotel facilities without hassle.
Under the ADA, hotels can’t require documentation for service dogs, but having an ID card can simplify interactions with hotel staff who may not be familiar with service dog laws.
Remember, while ID cards, certificates and other documents can be helpful, they do not convey any rights under the ADA.
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About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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Over the last couple of years I’ve noticed that a lot of “social media informed” guests say their dog is a service animal and know that we cannot question them. 90 percent of the time it is clear that it isn’t one and being unethical seems not to matter as much as not paying the pet fee.
That’s not quite true – you actually can question them under ADA rules. You are allowed to ask two questions: 1. Is the dog a service dog required for a disability? and 2. What work or task has the dog been trained to perform? You can only ask these questions however if the disability related need for the service dog is not apparent.
Can a hotel identify my room with a hang tag on the door if I am staying with a service animal?
You should notify your hotel when you check in that you have a service dog. That way housekeeping and other staff will be aware that there is a dog in your room.
If your hotel has a one dog policy. is a guest allowed to bring more if they claim that they are service animals. Or say, two stating that one is a service animal and the other is not?
There are quite a number of people who need more than one service dog. Each service dog is subject to the same verification standards under the ADA. Hotels cannot place an arbitrary cap on the number of service dogs a person can have (unless there is some valid health or safety concern for doing so).
I work for a Hotel How do you know if a dog is truly a service animal or motional support dog. if u are only allow us to as to question’s i could have a regular dog and say its a service animal and say it detects seizures or something like that and truly not. there should be no reason why a hotel can not verify the card or the vest. Does not seem right. on the hotel side basic having to allow all animal’s in the hotel cuz any one can say its a service dog and have it not be. thank you for taking my question’s.
ADA rules are designed so that service dog owners can verbally confirm they have a service dog without being subject to more intrusive interrogation or the need to provide special documents. ID cards and vests are completely optional for service dog owners – a hotel can’t condition accommodation on having these. Someone could conceivably lie about their service dog status, but that would clearly be unethical and is now also a crime in many jurisdictions. Service dog fraud hurts everyone in the service dog community, but a few bad apples shouldn’t ruin service dog rights for most people who are honest about their service dog needs.
Service dog are groomed and tagged. They should leave little or no evidence of their presents. They shouldn’t bark or run free or act like pets. If the dog is for service, ypu will know as they are trained differently.
If a service animal preforms a task to help an individual sleep at night due to night terrors, or a sleeping disability – does that give the right of the handler to leave the dog unattended in a guest room of a hotel? Or do they still follow the rules of no service animal is to be left unattended. Please advise!
Thank you.
There is no rule that says a service dog can’t be left unattended. Many service dog owners leave their dogs unattended when they are not needed for short periods of time.
According to the ADA website a service animal must be under the handlers control at all times. How could they leave the animal unattended and still meet this requirement?
That means the animal should be under the handler’s control when it is out in public. It is common for service dogs to be left home alone sometimes while their owners attend to things. The ADA does not require a service dog to be at it’s handlers side 24/7.
Do I have to pay for my ESA Dog to stay at a hotel now?
Emotional support animals unfortunately do not have legal rights when it comes to hotels. The hotel can treat your ESA as an ordinary pet and charge pet fees if they are normally charged.