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Service Dog Rules for Staying in Hotels
Service dogs’ access rights to hotels are part of the public access rights bestowed on service dogs and their handlers under the Americans with Disabilities Act (ADA). This means they cannot be treated as pets and can generally go wherever their handlers can at no additional cost. Unfortunately, this doesn’t stop certain hotels and staff from infringing on these rights. The following information is a thorough overview of the main points to know about service dogs and hotels.
Can hotels charge for a service dog?
No. Under the ADA, the hotel cannot charge an extra fee for the service animal as they would a client with a pet. This also means you and your dog will be allowed in public areas of the hotel, as well as to a room and floors not normally designated for people traveling with pets.
What to expect from hotels and service dogs
Verification questions: When traveling with a service animal, according to the ADA, the hotel staff only has the right to ask you two questions:
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
If the task is apparent (seeing-eye dog, wheelchair-related), the staff has no right to inquire about the service dog or your disability. When dealing with ignorant hotel staff members, presenting your service dog certification and identification card can help alleviate tension. Remember, the staff members are only employees and might not be properly trained in dealing with service animals in the hotel. Keep in mind, however, that under the ADA hotel staff cannot insist on seeing documents as a condition of entry.
In addition, the hotel staff still has to act according to the rules of conduct the general public should adhere to concerning a service dog. These include:
- No petting the dog
- No speaking to, teasing, or distracting the dog
- No feeding the dog or interfering with its work
The staff is also not required to help you perform any tasks related to the service dog, such as taking it out to relieve itself, feeding it, handling it, etc.
Following the rules of the hotel
Under the ADA, persons with disabilities have several rights. However, you will still be expected to follow the rules of the hotel as they are set forth for all their visiting clients.
Your service dog must be under your control at all times, whether this is by means of a leash, hand gestures, or voice control. Your dog cannot become unruly. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages.
Staying at an Airbnb with your service dog
With Airbnb as a popular hotel alternative among travelers, the application of the ADA is crucial. Airbnb hosts in the United States must allow service animals if they rent out the entire home or apartment to an Airbnb guest. Airbnb’s nondiscrimination policy requires hosts to allow all service animals into their homes. Please research your specific destination before booking an Airbnb that you plan on staying at with your service dog.
The history of service dogs under the ADA
The ADA was established in 1990 and was put into place to prevent establishments from discriminating against people with physical or mental disabilities, extending the protections to any companion that may accompany them for support. Over time, “companions” began referring less to humans and more to members of the animal kingdom. Many people used this policy to treat exotic pets, such as reptiles, ferrets, pigs, and parrots, as “service animals.”
To stop people from taking advantage of the intended scope of the ADA, amendments have been made to these rules. These changes state that only dogs are considered as service animals.
Order your Service Dog ID
Service Dog Identification
$39
Distinguish your Service Dog from a Pet
Many hotels have policies against pets, but service dogs are not pets. An ID can help distinguish your service dog from a pet, ensuring you get access to your room and other hotel facilities without hassle.
Under the ADA, hotels can’t require documentation for service dogs, but having an ID card can simplify interactions with hotel staff who may not be familiar with service dog laws.
Remember, while ID cards, certificates and other documents can be helpful, they do not convey any rights under the ADA.
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About the Author: The writing team at Service Dog Certifications is made up of folks who really know their stuff when it comes to disability laws and assistance animals. Many of our writers and editors have service dogs themselves and share insights from their own experiences. All of us have a passion for disability rights and animals.
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I work in a hotel. The majority of clients we have are people who just want to bring there dog along.
I think at the least people should show a service dog id.
It is not fair to the business to pay maids extra to clean up after pets. We should have rights too.
Seems a one sided. We should have rights too. Especially if we own the property.
anyone claiming to have a service dog should have the ID showing the picture of the dog and the handlers name as well as the dogs name
correct but by law you cant ask for it. just what the service animal is for.
You do have rights… it’s the responsibility of the owner to care for the service animal when in public places if not then they can be charged for the damages caused
It is easier said than done…..they will claim they have no money and you cant to do anything…..these days people can even block money leaving their credit cards, so even if you have a credit card on file its useless……what is a hotel operator suppose to do take them to court???? ….how much time will that take and how much money will be lost not to mention your own time……its not fair for the motel operators because more than half the people lie about their dog being a service dog and hotels loose revenue for the time the room was blocked and not to mention the cleaning costs and damages if any are made by people who lie about their dog being trained as a service dog. The problem is not the people who actually have a disability but the inhuman liars who take advantage of others disability just to get their untrained dog inside a hotel room and wreck it. I’m sorry to say but those two questions are not enough, need a better system to identify who actually has a service dog or not.
No an owner of a hotel does not have the right under the law to discriminate against people with Real service animals evn if they own the property. People who have a service dog id are fake. The id and a fake doctors letter can be obtained on the internet. I do think however that the ADA should have a real website where people have to send in their credentials, and that of the person’s doctor who will give a medical diagnosis which the ADA could look up and also call the doctors office to verify them.
Why would they be embarrassed to show proper ID? I work for a hotel and most of the owners of service dogs show their IDs at check in. We never ask for proof from guests. We never ask Why they need a service animal. These guests show the IDs because they love their service dogs and are very proud of them. A lot of our guests do claim their dog is a service animal but it’s not hard to pick which ones are NOT the real deal.
I totally agree with you that no one should have to share their medical history as it is no ones business. However as you know a business may ask “is your animal a service dog” “what type of service does your dog preform for you” I will share my medical letter from my doctor (NOT a fake one from the internet) it also has my medical diagnosis the medical code for it as well as my doctors phone number that I will allow them to call if they would like. I have a psychiatric service dog who is not a comfort animal. Many people will not and do not have to share this information however I gladly will. I am not ashamed of my disability but I totally support people who under the law know that they do not have to disclose. These people are also probably are not ashamed of their disability either but are not obligated to discuss it. This is just something I do. My dog also has a badge that says Phyciatric Service Dog which is not the same as a comfort animal and also a badge that says Not All Disabilities Are Visible. Just today someone in the grocery store asked me if they could approach me with their dog to ask me where I got my harness as they liked it. No again I did not have to allow this person near me nor near my dog but we social distanced ourselves to chat while our dogs sat politely by our sides. You would not believe the people that I have met that seeing my badge have acknowledged that they too have my disability and ask how they could go about getting a service dog.
Yes, I just had a woman show up to my lodging establishment and not inform me that she was bringing a dog. I got a complaint from another guest that her dog was barking non-stop and had to give a discount to avoid a bad review. What are my rights? This person is trying to book another stay and I told her that we are not pet-friendly and that she couldn’t bring her dog next time. Then she informed me it was a service animal and that I could not deny it staying there. I don’t want her bringing that dog back to disrupt my guests again, what are my rights as the owner of the business, I must have rights too.
https://www.ada.gov/regs2010/service_animal_qa.html
EXCLUSION OF SERVICE ANIMALS
Q25. When can service animals be excluded?
A. If a particular service animal is out of control and the handler does not take effective action to control it, or if it is not housebroken, that animal may be excluded
Bull shit!
you have to treat everyone the same..
if the dog messes in the room charge the card..
just like you would ANYONE ELSE…
remember!..people with service andimals are disabled ….thats why they have them…There are strickt federal laws that protect the INDIVIDUAL THAT IS DISABLED…. ALONG WITH THIER SERVICE ANIMALS…
PLEASE DONT MAKE THE MISTAKE OF TREATING THE DISABLED PERSON LIKE AN UNWANTED SERVICE ANIMAL AT YOUR HOTEL….YOU WILL BE FINED AND SUED. PEACE!
Next time the guest comes with a dog without prior notice, just tell her you are full and by error her room was double booked and you have no rooms as her designated room is already occupied !
Good riddance to fake freeloaders !
I agree with this. Why would you not tell them in advance that you have a service dog? That way you can be properly accommodated, and also, let any guests with allergies have a heads up that there will be a dog near by during their stay.
yes so on. The guest advises of the dog after check in, by that time that line does not work. When asked for a pet fee although you have a NO PET POLICY. Then the guest claims its a service animal and when asked for certification, as per guidelines establishment cannot ask for any certification. HOW can one prove it as a service animal or just a scam to get away saying its a service animal
My sister works at this establishment, Hidden Palms and planned a family reunion here. I brought my service animal, who never barks and is extremely well mannered and trained.
Still he is kicking me out because of the dog. What is my recourse? I dont even know where to begin.
Bad idea!..
Most reliable real owners of service dogs will have a vest on their dog for their dogs protection so that people know that there is a no touch, no talk, no eye contact rule. As far as telling a person that your establishment is full you are setting yourself up for a huge lawsuit
You have the right to consult your lawyer. Plus you have the right to kick the guest out for a barking dog that is disrupting other guests. See my other comments above
I manage a Hotel and have been concerned about guests taking advantage of these A.D.A rights of service dogs. I believe all service dogs helping there owner should by A.D.A requirements ware a vest making aware to staff/management and customers of the hotel, that they are in fact a service dog working for a patient. Many customers have used these laws by A.D.A to avoid the pet fee required by non assist k9’s at many hotels. In fact service dogs need to be given the respect as trained to there patients needs. This law is left opened to people being allowed to claim there “pet” as a service dog to avoid fee’s made by hotels for the extra cleaning to avoid the allergies many have of pet dander. I hope this post is seen and action taken to stop everyday non disabled customers taking advantage of such rules classified under A.D.A laws.
Thank You Tim! As someone who has life-threatening allergies to animals, I appreciate your respect for those with serious allergies; and for your concern and understanding of this neglected illness. Same goes for those with serious nut allergies. Truly, not many seem to care. Thank You again; and I hope you always find compassion from others, for your own and your family’s concerns. Good Bless You!
How bout I just wear a jacket that says handicapped on it for you instead? To each his own but the ADA says I don’t have to put a service dog jacket on my dog and I don’t. Sorry it that offends you.
as someone who has a service animal, it is extremely frustrating seeing the system being abused. so i love your comment and completely understand your frustration. remember you can always ask the 2 questions (is it a service animal and what tasks and perform) but that you can’t ask for paperwork. hope this helps and best of luck!
meant what tasks does it perform
No…your just mad that you cant collect 150.00 per animal per room that is non refundable..
you people have broke the bank and the law so many times on this subject…
you are also very rude..condesending and FAKE AS HELL…
ABIDE BY THE LAW AND LAWS THAT GOVERN YOUR DAY TO DAY DUTIES AT YOUR HOTEL..MOST OF YOU SHOULD WEAR THEM AROUND YOUR NECK WITHOUT FAILURE..
Know that law well too…you cost your employers way too much money and your actions toward the disabled and thier service animals are attrotious!
Be KIND…please you wont ever win this battle.. your not trained in the law…or you would see your mistakes and you would change your little ways.
Most reliable real owners of service dogs will have a vest on their dog for their dogs protection so that people know that there is a no touch, no talk, no eye contact rule
I agree with this whole heartedly. I am a type 1 diabetic and have been for over 23 years and I am 30. When I go new places people I assume I am training my service dog and he is not actually mine because looking at me you would never know I have a condition. I don’t mind educating people but I can’t go a single day with out hearing a comment about how I’m must be training him or how someone else would love to just put a vest on their dog like I do so they could bring their pet in public. It is exhausting I have never felt more discriminated against until I got my service animal. My heart goes out to everyone dealing with this and it is emotionally draining.